Gravity Marketing Suite
Service Proposal Terms and Conditions
Payment and Cancellation Terms
• Billing Schedule:
- The setup and onboarding fee is a one-time cost that covers the initial configuration, customization, and full setup of the Gravity Marketing Suite to align with your business needs.
- The subscription is billed automatically on a monthly basis, with a separate processing link provided upon approval of your quote.
• Payment Methods:
Payments are to be made through the secure links provided in the proposal using accepted payment methods.
• Non-Refundable Payments: All payments made for the Gravity Marketing Suite subscription and the setup and onboarding fee are final and non-refundable.
• Cancellation Policy: The client may cancel the Gravity Marketing Suite subscription at any time by clicking the cancellation link located in the Gravity Marketing Suite billing settings. The cancellation will take effect at the end of the current billing cycle, and no further charges will be incurred. The client will retain access to the platform until the end of the billing cycle, at which point access will be revoked.
• Failed Payment Policy: If a customer’s payment method fails, Gravity Marketing Agency will attempt to process the payment up to three times. If all three attempts fail, the account may be placed on pause or suspended until payment is successfully processed. During this pause, access to the Gravity Marketing Suite will be temporarily restricted. The customer may update their payment method in the billing settings to restore access.
• Price Adjustment Policy: Gravity Marketing Agency reserves the right to adjust subscription fees in the future. Clients will receive a 30-day prior notice of any price changes, allowing time to review and decide on continuing with the service under the new pricing.
• Right to Terminate for Breach: Gravity Marketing Agency reserves the right to terminate this agreement if the client breaches any material terms of the contract and fails to remedy the breach within 14 days of receiving written notice. In the event of termination due to breach, all fees paid are non-refundable, and any outstanding payments will become immediately due. Access to the Gravity Marketing Suite will be revoked upon termination.
Scope of Services
• Defined Services: The services provided by Gravity Marketing Agency are strictly limited to those explicitly outlined in your proposal. Any additional services or modifications will require a separate agreement and may incur additional fees.
• Customization Limitations: Customizations within the Gravity Marketing Suite are confined to the features and functionalities available within the platform.
Client Responsibilities
• Timely Provision of Information: The client agrees to provide all necessary information, materials, and approvals promptly to facilitate the setup and implementation process.
• Attendance: The client is responsible for attending all scheduled calls, including the delivery call, training sessions, and support calls.
• System Requirements: The client must ensure that their hardware, software, and internet connection meet the necessary requirements to effectively use the Gravity Marketing Suite.
Third-Party Integrations
• External Services: The Gravity Marketing Suite may integrate with third-party services (e.g., email providers, accounting software, payment processors). The client is responsible for any accounts and fees associated with these third-party services.
• Compatibility: Gravity Marketing Agency is not liable for issues arising from third-party services or any changes they make that affect integration or functionality.
Confidentiality
• Mutual Confidentiality: Both parties agree to keep all proprietary and sensitive information confidential. This includes business strategies, client lists, and any other non-public information exchanged during the engagement.
Intellectual Property Rights
• License to Use: The client is granted a non-exclusive, non-transferable license to use the Gravity Marketing Suite platform for the duration of their active subscription.
• Ownership: All intellectual property rights related to the Gravity Marketing Suite, including but not limited to software, designs, and methodologies, remain the exclusive property of Gravity Marketing Agency.
Limitation of Liability
• No Guarantees of Specific Results: Gravity Marketing Agency does not guarantee specific outcomes or results from the use of the Gravity Marketing Suite, as results may vary based on numerous factors outside our control.
• Liability Cap: Gravity Marketing Agency’s total liability is limited to the amount the client has paid for services under this agreement.
Compliance with Laws
• Regulatory Compliance: The client is responsible for ensuring that their use of the Gravity Marketing Suite complies with all applicable local, state, federal, and international laws and regulations, including marketing, advertising, and privacy laws.
Dispute Resolution
• Governing Law: This agreement shall be governed by and construed in accordance with the laws of Wyoming, U.S.A.
• Resolution Mechanism: Any disputes arising under this agreement shall be resolved through good-faith negotiations. If unresolved, disputes will be submitted to mediation or arbitration before pursuing legal action.
No Implied Warranties
• Disclaimer: Services are provided “as is” without any warranties, express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.
Support and Maintenance
• Support Access: Ongoing support is available through our dedicated support form. Responses will be provided within 24-48 hours during business days.
• Scope of Support: Support is limited to issues directly related to the Gravity Marketing Suite platform. Training on third-party tools or general marketing advice is not included.
Data Security and Privacy
• Data Protection: Gravity Marketing Agency will implement reasonable security measures to protect the client’s data but is not liable for unauthorized access due to circumstances beyond our control.
• Client Compliance: The client must ensure that all data collected and used within the Gravity Marketing Suite complies with relevant data protection laws, such as GDPR or CCPA.
Entire Agreement
• Integration Clause: Your proposal and any accompanying agreements constitute the entire agreement between the parties, superseding all prior discussions, negotiations, and understandings.
Assignment
• Non-Transferable Rights: The client may not assign or transfer their rights or obligations under this agreement without the prior written consent of Gravity Marketing Agency.
Marketing Rights
• Portfolio Use: The client agrees that Gravity Marketing Agency may include the client’s name and a brief description of the services provided in our portfolio and marketing materials, unless otherwise requested in writing.
Future Changes Management
• Adaptability: Both parties acknowledge that business needs may evolve. Any future changes to the project scope, objectives, or deliverables will be managed through a structured change request process, requiring written approval and potential adjustments to timelines and costs.