Terms and Conditions
Gravity Marketing Suite
Operated by Gravity Marketing Agency LLC
Effective Date: January 1, 2026
1. Acceptance of Agreement
By accessing, purchasing, or using Gravity Marketing Suite (the “Platform”), the client (“Client”) agrees to be bound by these Terms and Conditions. If the Client does not agree, the Client must not use the Platform.
2. Services
Gravity Marketing Suite is a technology platform operated by Gravity Marketing Agency LLC (“Gravity”).
Services are limited strictly to those expressly described in the applicable proposal or agreement. Any additional services require a separate written agreement and may incur additional fees.
3. Fees and Billing
3.1 Setup Fee
The setup and implementation fee is a one-time payment.
3.2 Monthly Subscription
Subscriptions are billed automatically on a monthly basis unless otherwise agreed in writing.
3.3 Non-Refundable Payments
All payments made for subscriptions and setup fees are final and non-refundable.
3.4 Failed Payments
If a payment method fails, Gravity may attempt to process the payment up to three times. If unsuccessful, the account may be paused or suspended until payment is received.
3.5 Pricing Adjustments
Gravity reserves the right to modify subscription fees in the future with at least thirty (30) days’ prior notice.
3.6 Payment Disputes and Chargebacks
Initiating a chargeback or payment dispute without first attempting good-faith resolution constitutes a material breach of this Agreement. Gravity may immediately suspend access to the Platform until the dispute is resolved.
4. Cancellation and Transition Process
The Client may cancel the subscription at any time through the billing section of the Platform. Cancellation becomes effective at the end of the current billing cycle.
Gravity formally recommends providing at least thirty (30) calendar days’ prior notice to facilitate an orderly transition and minimize operational risks.
This notice period allows coordination of technical tasks including, without limitation:
• Data export
• Domain transfer or DNS adjustments
• Email or website disconnection
• Removal of active integrations (including Meta, WhatsApp, phone systems, automations, and related services)
If the Client performs technical modifications independently, Gravity shall not be liable for service interruptions, data loss, or operational issues resulting from such actions.
Technical transition services are not included in the monthly subscription and may incur additional fees.
5. Intellectual Property and Data
5.1 Platform Ownership
The Platform, including software, architecture, templates, automation frameworks, methodologies, campaign structures, proprietary configurations, and related know-how, is the exclusive property of Gravity Marketing Agency LLC.
The Client receives a non-exclusive, non-transferable license to use the Platform during an active subscription.
5.2 Client Data
All data uploaded by the Client, including contact lists, uploaded content, and proprietary materials, remain the property of the Client.
Provided the account is in good standing, the Client may request reasonable export of available data in formats supported by the Platform.
Gravity is not obligated to recreate proprietary structures, automations, frameworks, or system configurations outside the Platform environment.
5.3 Domain Ownership
If a domain is registered in the Client’s name with its registrar, ownership remains with the Client. Gravity’s administrative or DNS management access does not transfer ownership.
6. Third-Party Services
The Platform may integrate with third-party providers, including but not limited to Meta platforms, payment processors, messaging services, and email providers.
The Client is responsible for maintaining such accounts and paying associated third-party fees.
Gravity is not liable for failures, policy changes, service interruptions, or technical issues arising from third-party services.
7. Client Responsibilities
The Client agrees to:
• Provide timely and accurate information
• Maintain compatible hardware, software, and internet access
• Attend scheduled meetings where applicable
• Comply with all applicable laws and regulations
8. Suspension for Misuse
Gravity may suspend or terminate access immediately if the Client:
• Engages in illegal activities
• Violates applicable laws
• Compromises platform security
• Creates technical or reputational risk
9. Confidentiality
Both parties agree to maintain the confidentiality of proprietary and non-public information exchanged during the business relationship.
10. Force Majeure
Gravity shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to third-party service failures, internet outages, regulatory changes, cyberattacks, or natural disasters.
11. Disclaimer of Warranties
The Platform is provided “as is” without warranties of any kind, whether express or implied, including warranties of merchantability or fitness for a particular purpose.
Gravity does not guarantee specific results or performance outcomes.
12. Limitation of Liability
Under no circumstances shall Gravity be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of revenue, profits, business opportunities, goodwill, or data.
Gravity’s total cumulative liability shall not exceed the amount paid by the Client during the thirty (30) days preceding the event giving rise to the claim.
13. Termination for Breach
Gravity may terminate this Agreement if the Client materially breaches these Terms and fails to cure such breach within fourteen (14) days after written notice.
14. Legal Compliance
The Client is solely responsible for ensuring that use of the Platform complies with all applicable local, state, federal, and international laws, including marketing, advertising, and data protection regulations.
15. Data Security
Gravity implements reasonable security measures to protect Client data but shall not be liable for unauthorized access beyond its reasonable control.
16. Assignment
The Client may not assign or transfer rights or obligations under this Agreement without prior written consent from Gravity.
17. Marketing Rights
Gravity may reference the Client’s name and a general description of services provided in its portfolio and marketing materials unless otherwise requested in writing.
18. Dispute Resolution and Arbitration
This Agreement shall be governed by the laws of the State of Wyoming, USA.
Any dispute not resolved through good-faith negotiation shall be submitted to binding arbitration.
The arbitration shall take place in Miami-Dade County, Florida, USA.
Both parties waive the right to trial by jury and waive participation in class actions.
19. Modifications to Terms
Gravity reserves the right to modify these Terms at any time.
In the event of material changes, Clients will be notified by reasonable means. Continued use of the Platform after changes take effect constitutes acceptance of the updated Terms.
20. Severability
If any provision of this Agreement is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
21. No Waiver
Failure to enforce any provision shall not constitute a waiver of that provision or any other rights.
22. Support and Maintenance
22.1 Scope of Support
Gravity provides reasonable technical support related solely to Platform functionality.
Support does not include strategic consulting, advanced training, additional implementations, complex custom development, or direct management of third-party tools.
22.2 Support Channels and Response Times
Support is provided through official channels designated by Gravity, including its official support form or other communication methods designated from time to time.
Responses are generally provided within twenty-four (24) to forty-eight (48) business hours. This timeframe is indicative only and does not constitute a guaranteed response commitment.
22.3 Maintenance and Updates
Gravity may perform updates, improvements, or maintenance as deemed necessary. Temporary interruptions may occur.
22.4 No Service Level Commitment
Support does not constitute a guarantee of continuous availability and does not create a Service Level Agreement (SLA) unless expressly agreed to in writing.
23. Entire Agreement
These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings.